Lawnwell support
Let’s get you back to your lawn.
Tell us what happened, your phone model and app version. Include a screenshot if it helps, with personal details removed.
Membership and purchases
Use Restore purchases in Lawnwell with the store account that made the purchase. Restoring membership restores access, not lawn records.
Manage or cancel subscriptions through the store where you purchased them. Uninstalling Lawnwell does not cancel a subscription.
Back up your lawn record
Open My Lawn Settings Export backup before changing devices. Your lawn record is stored on your phone. The text backup does not contain the original photo files and cannot recreate missing photos or scheduled notifications.
A subscription purchase does not create a cloud backup. Contact us before reinstalling if you are trying to recover a record.
Location, photos and reminders
You can manage Lawnwell’s location, camera, photo and notification permissions in your phone settings. Lawnwell supports entering lawn details manually when location access is unavailable.
If current weather is unavailable, check your connection and try again. Property imagery also requires an internet connection.
Your privacy
Read the Lawnwell privacy policy for details about local records and service providers. Email us with “Lawnwell privacy request” in the subject for questions about access, correction or deletion.
Do not send passwords, full payment-card information, or a complete lawn backup unless we have agreed on what is needed to help.